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  • Notification Call
  • AI IVR System
  • Support
  • Notification Call Plan 
    • Canada
    • Hong Kong
    • India
    • Philippines
    • Singapore
    • South Korea
    • Taiwan
    • UK
    • USA
  • …  
    • Notification Call
    • AI IVR System
    • Support
    • Notification Call Plan 
      • Canada
      • Hong Kong
      • India
      • Philippines
      • Singapore
      • South Korea
      • Taiwan
      • UK
      • USA
    Try Demo
    • Notification Call
    • AI IVR System
    • Support
    • Notification Call Plan 
      • Canada
      • Hong Kong
      • India
      • Philippines
      • Singapore
      • South Korea
      • Taiwan
      • UK
      • USA
    • …  
      • Notification Call
      • AI IVR System
      • Support
      • Notification Call Plan 
        • Canada
        • Hong Kong
        • India
        • Philippines
        • Singapore
        • South Korea
        • Taiwan
        • UK
        • USA
      Try Demo
      • AI IVR

        Automatic Phone Customer Service System

        The accumulation of years of development by our international team,

        driven by enterprise-level A.I., providing the closest experience to real customer service.

        Support Mandarin, Cantonese, English and other South East Asian Languages.

      • Fully enhance your customer service centre

        support your company enter a new era of technology service.

        AI IVR is an enterprise-level A.I. customer service voice robot (Voicebot), combing an A.I. inbound call system and an A.I. outbound call system to dedicate the decent customer service experience.

      • Cope with all kinds of scenarios

        Widely used in various scenes with highly customized conversation flow

        A.I. Enquiry

        Combined self-developed Natural Language Understanding (NLU) and Machine Reading Comprehension (MRC) technologies to accurately understand the content of customer conversations, meanwhile finding answers from the trained database to provide humanized responses.

        Reservation and Ticketing Service

        Assist customers in finding available time slots, fill in and modify waiting lists without manual collaboration;

        Real-time updated appointment information;

        With A.I. Notification Call, reminders can be sent at your scheduled time.

        Registration Service Hotline

        Automatically assist customers to complete registration while acquiring their information, such as Client Name, Company Information, Address, Service issue, Contact information, etc. API Inteagration is supported to conntect to thrid-party systems.

        Member Services Hotline

        Provide private information query. Automatic identity authentication supported to provide service according to their personal information, membership, only by integrating company's CRM system.

        Sales and Purchase Hotline

        Support customized design order system with multiple options, processes, free choice, etc. Guiding customers to complete order placement through phone hotline, enterprises could choose to conntect the call system directly to their POS or redirecting script or recording data to human staff for furher follow-up action.

         

        Connecting Asiabots' A.I. Warm Calling solution to provide an one-stop service to facilitate sales lead generation.

        Complaint and Fault Report Hotline

        Assist customers to deal with problems and fault report.

        A.I. is able to generate text records in real time and can be connected to Workflow Management System to provide faster and seamless correction services.

        Short-term Event Call

        Quickly design your hotlines for events or various occasions, such as fundraising, fairs, international conferences, large activities, etc.

        Other Customized Phone Service

        Our client, Hong Kong Blind Sports Federation, uses our Conversational A.I. technologies to transfer the latest information on its webpage to the phone service to provide news for their members.

         

        We are welcome customers to jointly plan and let Conversational A.I. used in more possibilities. Please feel free to contact us for a free two-hour consultation.

      • Benefits of using A.I. IVR

        Gain Advantage with Asiabots' latest technology

        Increase efficiency while reducing the cost

        Satisfactory speed and response

        Use the ASR (Automatic Speech Recognition) technology that can handle Cantonese and Chinese-English mixtures to understand users' questions immediately and accurately, and provide them with diverse responses. Using the most advanced TTS (Text-to-Speech Engine), the smooth and humanlike voice can be generated and no more sounds like a robot.

        Provide continuous and uninterrupted service

        No need to worry about night time service anymore, AI will handle it for you! 24/7 support makes it easier for you. It not only provides a wide rang of service for your customer but also greatly reduce customer waiting time to improve service satisfaction.

        Save cost and human resources

        Hiring a customer service team can be a headache for you. Reprtitive and highly focused service can be taxing for your team. A.I. Customer Service saves related resources and costs, so that it can be used in higher value taskes.

        Flexible operation and easy installation

        Asiabots has established automated information systems for companies over the years. We can provide services for your business from consulting, architecture, training A.I. models to fine-tuning, allowing companies to quickly expand telephone lines to meet their needs of scalability.

        Data and recording storage

        All speech can be converted into text through ASR technology and then stored, allowing staff to quickly and conveniently view it. You can also choose to record the content of the conversation, which is convenient for future viewing; we also provide an admin panel so that all data and interaction can be view on it.

        Cloud architecture without knowing code

        Support cloud-based PBX and traditional PBX to fit in different needs. Cloud system data will be encrypted to ensure data security. Admin Panel can change the dialogue words at any time, even those without coding experience can get started. We can connect to Live Agent Assist services to meet enterprise's needs.

      • Comparing the Plan of A.I. IVR

        Standard Plan

        • Cloud-based PBX system
        • Designed for existing scenarios (such as appointment queuing, sales, registration, complaints, etc.)
        • Expand the number of wiring lines at any time
        • Support English, Mandarin and Cantonese
        • Visual Admin Panel

        Enterprise Plan

        • Cloud-based PBX system or one perm PBX system
        • Highly customized design for customers' unique scenarios
        • Expand the number of wiring lines at any time
        • Support English, Mandarin, Cantonese and other languages
        • Accept third-party data training to improve the accuracy of AI models
        • Visualized Admin Panel, providing API to connect to other analysis systems such as Microsoft Power-BI
        • Provide API connection to CRM, contact centre software such as GENESYS
        • Provide more A.I. Voice
        • Connect to other communication platforms such as Microsoft Teams, Whatsapp, SMS, etc
      • Is our voice a recording?

        Why is it so close to real voice?

        95% of users can't identify the difference between our AI-synthesized voice and a human voice on first use.
        Text-to-Speech (TTS) is a new technology for A.I. to simulate human voice pronunciation.

        You only need to input text in the panel, and the TTS system will help you imitate human voice with appropriate pitch and rhythm in real time.

        To provide the highest quality technology for you who focus on customer experience, Asiabots provides a variety of voice with different voice quality, personality and intonation for you to choose.
        Listen Our AI Voice Demo
      Address

      Unit 533, Level 5, Core F, Cyberport 3, 100 Cyberport Road, Hong Kong

      Telephone

      +852 3598 3639

      Asiabots © 2023

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