support your company enter a new era of technology service.
AI IVR is an enterprise-level A.I. customer service voice robot (Voicebot), combing an A.I. inbound call system and an A.I. outbound call system to dedicate the decent customer service experience.
Cope with all kinds of scenarios
Widely used in various scenes with highly customized conversation flow
Combined self-developed Natural Language Understanding (NLU) and Machine Reading Comprehension (MRC) technologies to accurately understand the content of customer conversations, meanwhile finding answers from the trained database to provide humanized responses.
Reservation and Ticketing Service
Assist customers in finding available time slots, fill in and modify waiting lists without manual collaboration;
Real-time updated appointment information;
With A.I. Notification Call, reminders can be sent at your scheduled time.
Registration Service Hotline
Automatically assist customers to complete registration while acquiring their information, such as Client Name, Company Information, Address, Service issue, Contact information, etc. API Inteagration is supported to conntect to thrid-party systems.
Member Services Hotline
Provide private information query. Automatic identity authentication supported to provide service according to their personal information, membership, only by integrating company's CRM system.
Sales and Purchase Hotline
Support customized design order system with multiple options, processes, free choice, etc. Guiding customers to complete order placement through phone hotline, enterprises could choose to conntect the call system directly to their POS or redirecting script or recording data to human staff for furher follow-up action.
Connecting Asiabots' A.I. Warm Calling solution to provide an one-stop service to facilitate sales lead generation.
Complaint and Fault Report Hotline
Assist customers to deal with problems and fault report.
A.I. is able to generate text records in real time and can be connected to Workflow Management System to provide faster and seamless correction services.
Short-term Event Call
Quickly design your hotlines for events or various occasions, such as fundraising, fairs, international conferences, large activities, etc.
Other Customized Phone Service
Our client, Hong Kong Blind Sports Federation, uses our Conversational A.I. technologies to transfer the latest information on its webpage to the phone service to provide news for their members.
We are welcome customers to jointly plan and let Conversational A.I. used in more possibilities. Please feel free to contact us for a free two-hour consultation.
Benefits of using A.I. IVR
Gain Advantage with Asiabots' latest technology
Increase efficiency while reducing the cost
Satisfactory speed and response
Use the ASR (Automatic Speech Recognition) technology that can handle Cantonese and Chinese-English mixtures to understand users' questions immediately and accurately, and provide them with diverse responses. Using the most advanced TTS (Text-to-Speech Engine), the smooth and humanlike voice can be generated and no more sounds like a robot.
Provide continuous and uninterrupted service
No need to worry about night time service anymore, AI will handle it for you! 24/7 support makes it easier for you. It not only provides a wide rang of service for your customer but also greatly reduce customer waiting time to improve service satisfaction.
Save cost and human resources
Hiring a customer service team can be a headache for you. Reprtitive and highly focused service can be taxing for your team. A.I. Customer Service saves related resources and costs, so that it can be used in higher value taskes.
Flexible operation and easy installation
Asiabots has established automated information systems for companies over the years. We can provide services for your business from consulting, architecture, training A.I. models to fine-tuning, allowing companies to quickly expand telephone lines to meet their needs of scalability.
Data and recording storage
All speech can be converted into text through ASR technology and then stored, allowing staff to quickly and conveniently view it. You can also choose to record the content of the conversation, which is convenient for future viewing; we also provide an admin panel so that all data and interaction can be view on it.
Cloud architecture without knowing code
Support cloud-based PBX and traditional PBX to fit in different needs. Cloud system data will be encrypted to ensure data security. Admin Panel can change the dialogue words at any time, even those without coding experience can get started. We can connect to Live Agent Assist services to meet enterprise's needs.
Unit 533, Level 5, Core F, Cyberport 3, 100 Cyberport Road, Hong Kong